Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of our website, services, and the purchase of our handmade skincare and hygiene products from Soft Scie Creations LLC (“we,” “us,” “our”). By accessing our website or completing a purchase, you (“customer,” “you”) agree to be bound by these Terms. If you do not agree, please discontinue use of our site and services. ⸻ 1. GENERAL USE OF OUR WEBSITE You agree to use our website for lawful purposes only and in a manner that does not violate any applicable laws, regulations, or the rights of others. We reserve the right to refuse service, cancel orders, or restrict access to our website for any reason. ⸻ 2. PRODUCT INFORMATION & DISCLAIMER All items are handmade in small batches, so variations in color, scent, texture, and appearance may occur. These natural variations do not affect product quality or performance. Product descriptions are for informational purposes only and are not intended to diagnose, prevent, or cure medical conditions. Statements on our website have not been evaluated by the FDA. ⸻ 3. CUSTOMER RESPONSIBILITY & ALLERGIES By purchasing our products, you acknowledge that: • You have reviewed the product descriptions. • You understand the ingredients used. • You are responsible for checking for allergens such as olive oil, coconut oil, shea butter, and other natural ingredients. • You will perform a patch test before full application. Soft Scie Creations LLC is not liable for allergic reactions, sensitivities, or misuse of products. ⸻ 4. ORDER PROCESSING & AVAILABILITY We reserve the right to modify, discontinue, or limit product quantities at any time. Processing times may vary based on product type, batch size, and order volume. ⸻ 5. PRICING & PAYMENT All prices listed are in USD. We reserve the right to update, adjust, or correct pricing at any time without prior notice. Payment must be completed at checkout before an order is fulfilled. ⸻ 6. SHIPPING TERMS By placing an order, you accept our Shipping Policy and Shipping Disclaimer, including: • We are not responsible for delays, losses, or carrier errors once the package is shipped • We are not responsible for incorrect addresses entered by the customer • We are not liable for stolen packages, weather-related delays, or transit damages Once an order is accepted by the carrier, responsibility shifts to them. ⸻ 7. NO REFUND POLICY Due to the nature of hygiene and skincare products, all sales are final. Returns, refunds, and exchanges are not accepted unless there is an error on our part. If an order arrives damaged or incorrect due to our mistake, we will provide a replacement in accordance with our Replacement Policy. ⸻ 8. LIMITATION OF LIABILITY Soft Scie Creations LLC is not liable for: • Allergic reactions or sensitivities • Misuse or improper application • Damage caused by improper storage • Losses related to shipping carriers • Reliance on product descriptions or website information • Third-party technical or website errors Your use of our products and website is at your own risk. ⸻ 9. INTELLECTUAL PROPERTY All branding, product names, website content, images, text, labels, and designs are the property of Soft Scie Creations LLC and may not be copied, reproduced, or distributed without written permission. ⸻ 10. PRIVACY & DATA PROTECTION Use of our website is also governed by our Privacy Policy. By using our site, you consent to the collection and use of data as outlined in that policy. ⸻ 11. GOVERNING LAW These Terms are governed by the laws of the United States and the state in which Soft Scie Creations LLC is registered. Any disputes will be handled exclusively within appropriate U.S. courts. ⸻ 12. MODIFICATION OF TERMS Soft Scie Creations LLC reserves the right to update or modify these Terms & Conditions at any time, without prior notice. Continued use of our website constitutes acceptance of all updates.