Refund Policy

Soft Scie Creations LLC upholds a strict No-Refund Policy. By purchasing from our website, customers acknowledge and agree that all sales are final. Due to the handcrafted, made-to-order, and personal-care nature of our products, we cannot accept returns, provide refunds, or process exchanges once an order has been placed. This policy helps ensure product integrity, hygiene standards, and regulatory compliance within our production and handling processes. Scope of the No-Refund Policy Under this policy: • No refunds will be issued for any reason, including but not limited to: • Change of mind • Ordering the incorrect item • Preferences regarding scent, texture, or product performance • Misinterpreting product descriptions • No returns or exchanges will be accepted due to health, safety, and quality-control considerations. • No cancellations are permitted once an order has been processed. Exceptions (If Applicable) Although refunds are not provided, we will address issues such as: • Receiving the wrong item • Items damaged during shipment • Missing products Customers must report such issues within 48 hours of delivery and include photos and order details to qualify for assistance. When applicable, we will provide a replacement for the affected item. Customer Agreement By placing an order with Soft Scie Creations LLC, the customer confirms that they have read, understood, and accepted the terms outlined in this No-Refund Policy. ⸻ 3. Friendly / Customer-Service Version (Warm & Reassuring) Our Refund Policy At Soft Scie Creations LLC, every product is handmade with care, attention, and freshness in mind. Because our items are personal-care products, we have a No-Refund Policy, and all sales are final. This helps us ensure that every product you receive is safe, clean, and in brand-new condition. While we don’t offer refunds, returns, or exchanges, your satisfaction still matters to us. If something isn’t right with your order—such as receiving the wrong item, an item arriving damaged, or something missing—we’re here to help. Just reach out to us within 48 hours of delivery, and we’ll gladly take care of it. Thank you for supporting our small business and understanding the care we put into every order!